Right to cancel

Withdrawal from contract

You have the right to withdraw from this contract within 14 days without specifying any reason.
The period within which you can withdraw from the contract  expires within 14 days from the day on which you acquire, or a third party, other than the carrier and indicated by you, acquires, physical possession of the product.

To exercise the right of withdrawal, you shall inform us of your decision to withdraw from this contract by an unequivocal statement. To facilitate and speed up this process, we recommend to use the provided template withdrawal form and follow the below steps:

• Fill in the withdrawal form sent to you with the product. It can be also downloaded and printed: Withdrawal form;
• Submit your declaration of withdrawal to info@polishcustomknives.com. Please use the following subject line: RETURN order number (please state the number of your order);
• Pack the product along with a completed withdrawal form and proof of purchase. Please feel free to use the original packaging; and
• Return the product to the following address: Firma Konfekcyjna Dziekański Maciej Dziekański, ul. Topazowa 33, 62-081 Baranowo, Poland You will have to bear the direct cost of returning the product.

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery of the product, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In case the product purchased has been paid for on cash on delivery terms, the refund is made by means of a bank transfer into a bank account to be stated by you in the withdrawal form.

Exchange

To exchange the product purchased at polishcustomknives.com please follow the return procedure (withdrawal from contract) and place a new order.

Complaints

Should you not be satisfied with any product purchased in our store, do not hesitate to contact us. You can place a complaint regarding any purchased product in case of incompliance between the product and the contract within the applicable time period.

You can submit the complaint following the below steps:

• Print and fill in our Withdrawal form;
• Send communication electronically via e-mail regarding submission of complaint to info@polishcustomknives.com . Please use the following subject line: COMPLAINT order number (please state the number of your order); and
• Send the product together with a filled in complaint form and proof of purchase to the following address: Firma Konfekcyjna Dziekański Maciej Dziekański, ul. Topazowa 33, 62-081 Baranowo, Poland

Every complaint will be answered by Firma Konfekcyjna Dziekański Maciej Dziekański electronically via e-mail within 14 days after its receipt.  

If the complaint is considered in the Customer’s favour, Firma Konfekcyjna Dziekański Maciej Dziekański will repair or exchange the product subject to the complaint for new one, with full value, or refund its value.

In case the complaint is considered not justified, the product will be returned to the Customer together with the explanation.

For detailed information on returns and exchanges of products, as well as the complaint submission process, please see our Terms and Conditions.